Subscription Billing & Refund Policy
Try any paid plan with zero financial risk. If SOLLERT does not streamline your engineering screening, request a full refund within 14 days of upgrade.
No long-term lock-in or cancellation penalties. Cancel your plan anytime directly inside your workspace settings with immediate confirmation.
Our core recruiter operating system, applicant pipelines, and candidate screening tools are available free of charge with no credit card required.
1. Overview & Pricing Principles
At SOLLERT, we believe in fair, predictable software pricing. We provide a robust Free Forever Tier enabling tech teams and startups to run autonomous interviews, review candidate scorecards, and post jobs with zero financial commitment.
For growing engineering organizations requiring high-volume concurrent interviews, custom ATS webhooks, or dedicated VPC deployments, we offer transparent monthly and annual paid subscriptions.
2. 14-Day Money-Back Guarantee (First-Time Upgrades)
When an organization upgrades from our Free tier to any paid self-service subscription for the first time, you are covered by our 14-Day Money-Back Guarantee.
If you determine within fourteen (14) days of your initial payment that SOLLERT does not meet your team's technical vetting requirements, simply email billing@sollert.io or submit a request through our Contact Page. We will issue a 100% full refund to your original payment method. No questions asked.
3. Subscription Renewals & How to Cancel
Paid subscriptions automatically renew at the conclusion of each billing period (monthly or annually) unless canceled prior to the renewal date.
- Self-Service Cancellation: Workspace administrators can cancel at any time by navigating to Organization Settings → Billing → Cancel Subscription.
- No Cancellation Fees: There are no cancellation penalties or hidden termination charges.
- Access Continuity: Upon cancellation, your workspace retains full paid features until the final day of your paid billing cycle. At the end of the cycle, your workspace smoothly transitions to our Free tier with no data loss.
4. Statutory Rights for EU / UK Customers (Cooling-Off Period)
If your organization or billing entity is located within the European Union or the United Kingdom, you possess statutory rights under the EU Consumer Rights Directive (and UK equivalent) to withdraw from a distance contract within fourteen (14) days of transaction without giving any reason.
Our 14-Day Money-Back Guarantee fully honors and exceeds these statutory cooling-off rights.
5. Exceptional Circumstances & SLA Downtime Credits
Beyond the 14-day initial guarantee window, subscription fees are generally non-refundable for partial months. However, refunds or pro-rated service credits will be promptly issued in cases of:
- Unscheduled platform downtime exceeding our published Service Level Agreement (SLA).
- Billing system errors, duplicate charges, or processing discrepancies.
- Confirmed security vulnerabilities requiring suspension of your tenant workspace.
6. Enterprise Custom Order Forms & Invoicing
Custom Enterprise agreements executed via written Order Forms or master service agreements (MSAs) with custom invoicing schedules are governed by the specific payment, termination, and refund clauses stipulated in the executed Order Form.
7. Dispute Resolution & Chargeback Prevention
If you notice an unexpected line item or billing discrepancy on your bank statement, please reach out to us at billing@sollert.io before initiating a bank dispute or credit card chargeback. Our dedicated billing specialists resolve inquiries within three (3) business days, avoiding unnecessary bank investigation delays.
8. Refund Processing Timeline
Approved refunds are submitted immediately via our payment processor (Stripe). Credit card refunds typically reflect on your bank statement within five to ten (5–10) business days, depending on your issuing financial institution.